Privacy Policy
Privacy Policy
Last updated: 6 October 2026
This Privacy Policy explains how SOLBRIDGECY LTD (“SOLBRIDGECY”, “we”, “us” or “our”) collects and handles personal information when you browse [solbridgecy.com](https://solbridgecy.com), buy our digital products, access our app or communicate with us.
1. Who we are
SOLBRIDGECY LTD is the data controller responsible for the personal information covered by this policy.
Company number: 17495263
Registered office: Office 1965, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Website: https://solbridgecy.com
Email: contact@solbridgecy.com
Telephone: +44 7418 637873
2. Information we collect
Depending on your interaction with our services, we may collect:
- Identity and contact information: your name and email address.
- Purchase records: your order number, purchased products, transaction date, amount paid and currency.
- Billing information: your billing address and country, where required for transactions, tax records or fraud prevention.
- Technical and usage information: your IP address, browser, device type and basic details about your use of our services, including information collected through cookies.
- Communications: messages and supporting information you send when contacting customer support.
You provide information directly when placing orders or contacting us. Some technical information is collected automatically when you use our services.
We need certain information to process your purchase and provide your digital content. If you do not provide it, we may be unable to fulfil your order.
We do not receive or store your complete payment card details. Payments are processed by third-party payment providers that operate under PCI-DSS requirements and handle card information under their own privacy policies.
3. Why we process personal information
We use personal information for these purposes and legal bases:
- Completing purchases and delivering content: to perform our contract with you.
- Sending order and service messages: to provide confirmations, download instructions and essential communications needed to fulfil our contract.
- Handling support enquiries and refunds: to perform our contract or comply with applicable legal obligations.
- Maintaining security and preventing fraud: for our legitimate interests in protecting our customers, transactions and business.
- Keeping legally required records: to comply with tax, accounting and other legal requirements.
- Sending marketing emails: where you have given consent.
You may withdraw marketing consent at any time through the unsubscribe link in our emails or by contacting us. Withdrawal does not affect processing lawfully undertaken before you withdrew consent.
4. Sharing personal information
We disclose information where necessary to organisations that support our operations, including:
- Payment processors and fraud-prevention providers.
- E-commerce, hosting and email delivery providers.
- Professional advisers, including accountants and legal advisers.
- Public authorities or other recipients where disclosure is legally required.
Providers processing information on our behalf are subject to appropriate contractual protections.
We do not sell your personal information.
5. Transfers outside the UK
Some providers may process personal information outside the United Kingdom.
Where UK restrictions on international transfers apply, we rely on an applicable UK adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses.
Contact us if you would like information about the safeguards relevant to your data or how to obtain a copy.
6. How long information is retained
We retain personal information only for as long as needed for the purposes explained in this policy.
Purchase and billing records are generally kept for six years to meet tax and accounting requirements, or longer where a legal obligation requires it.
For other information, retention depends on its purpose, whether it remains necessary to deliver our services or resolve an enquiry, and any relevant legal obligations.
7. Cookies
We use essential cookies to support website functions, including navigation and checkout.
With your consent, we may also use analytics and marketing cookies. You can withdraw consent to these cookies at any time.
Your browser settings allow you to block or delete cookies. Blocking essential cookies may prevent parts of the website from working properly. Deleting cookies does not necessarily communicate withdrawal of consent to us; contact us if you need help managing your preferences.
8. Your rights
Under the UK GDPR and the Data Protection Act 2018, as amended, and the EU GDPR where applicable, you may have rights to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information.
- Restrict certain processing.
- Receive eligible information in a portable format.
- Withdraw consent where we rely on it.
Right to object: You may object to processing based on legitimate interests for reasons relating to your circumstances. You may object to direct marketing at any time.
These rights are subject to the conditions and exceptions in applicable law.
Send requests to contact@solbridgecy.com. We normally respond within one month. If a legally permitted extension is necessary, we will explain the reason. We may need to verify your identity before fulfilling a request.
You may also complain to the UK Information Commissioner’s Office at [ico.org.uk](https://ico.org.uk/) or another relevant data protection authority where applicable.
9. Children’s information
Our services are not directed at children under 16, and we do not knowingly collect their personal information.
If you believe a child under 16 has provided information to us, please contact us so we can investigate and take appropriate action.
10. Security measures
We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, disclosure, misuse and loss. These include encrypted HTTPS connections.
No online service or storage method can guarantee absolute security.
11. Changes to this policy
We may update this policy to reflect changes to our services, data practices or legal obligations.
The latest version will be published on this page with its revision date. Additional notice will be provided where legally required.
12. Contact
SOLBRIDGECY LTD
Office 1965, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom
Email: contact@solbridgecy.com
Telephone: +